Frequently Asked Questions.

The following list of questions and answers should cover most doubts about using the service. If you have any further questions then please e-mail us with the question and we will endeavour to answer.

How does the service work?

What do I have to do to run the web-site?

Can I take orders over the internet ?

How do I take payments over the internet?

How do I use my PAYPAL account to take orders ?

How soon after setting up my FREE trial Portfolio site will it be visible on the internet ?

Are there any restrictions to what I can put on my web-site?

Do you provide any support for the service?

Can I change from monthly payments to yearly payments ?

Can I up-grade from the Standard service to the Professional service ?

How does the service work?
The main software and data required to build your site are stored on our server, and the web pages are built dynamically. The pages created are stored on the server, so they can be read by all the search engines.

What do I have to do to run the web-site?
We host and maintain the site for you. All you have to do is Customise the site to your satisfaction, and add images, ads, or copy, dependant on the type of site you are using.

Can I take orders over the internet ?
You can take orders over the internet using the Professional service.

How do I take payments over the internet?
There are specialist companies who will take the payments for you on a secure line. We have designed the Professional service to incorporate with "paypal" to take on-line payments. Paypal is recognised and trusted worldwide.

How do I use my PAYPAL account to take orders ?
You will need a Paypal business account to be able to take orders on-line. The accounts are FREE to set up, and secure to operate. To use the service, enter your Paypal reference in the "order" page of your site manager, along with the pricing details, the software will then generate the links for you.

How soon after setting up my site will it be visible on the internet ?
Your site will be live as soon as it is set up.

Are there any restrictions to what I can put on my web-site?
We do not allow any illegal material to be put on our servers. We do not host adult web sites. The site cannot be used for video streaming or downloads.

Do you provide any support for the service?
There is a comprehensive support database on the control panel, this should cover most problems. We have a support web-site, www.managemysite.co.uk, which has more info on building and maintaining your site. We also supply an e-mail support service.

Can I change from monthly payments to yearly payments ?
Yes you can change at any time. You must first let us know that you are making the changes, then you can cancel the existing payments, and set up the new payments on the "payment" page of the site.

Can I up-grade from the Standard service to the Professional service ?
No. The two services are similar, but due to the different number of pages and galleries, the two can't be inter-changed.

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